Your Health is Our Focus .
At Neighborhood, we put patients above all else. We’re with you every step of the way, with the resources you need to live your best life.
At Neighborhood, we put patients above all else. We’re with you every step of the way, with the resources you need to live your best life.
Your Home for Healthcare.
As a Patient-Centered Medical Home (PCMH), Neighborhood puts your needs first. Your care team consists of healthcare professionals committed to ensuring you’re on the road to health and happiness. They’re here with the tools you need to take an active role in your health. That includes access to evidence-based care, educational resources for you and your family, and the support you need to manage care on your own.
+ Our team is your Team
Your Personal Healthcare Team.
Your care team consists of the following healthcare professionals:
Physicians, Nurse Practitioners, Physical Assistants, Registered Nurses, Care Coordinators, Medical Assistants, and Patient Service Representatives.
+ Healthcare
Ongoing Healthcare that Works For You.
Your care team’s primary responsibility is to work for you. They continually review your care and progress and coordinate your care under the leadership and expertise of your Primary Care Provider. Your care team’s goal is to help you improve your overall health. They’re dedicated to your ongoing care, including explaining why certain procedures are recommended and answering any questions you may have.
Patient Navigation Center.
When you call our toll-free number, a friendly member of our Patient Navigation Center will assist you with scheduling or connect you with the Neighborhood service, program, or resource that best fits your needs.
Our Pledges to You.
What You Can Do.
Talk Openly with Your Team
- If you are having trouble sticking with your care plan, tell your team about it.
- If you feel your care plan is not working, speak up. Tell your team what is not working so together you can make changes if needed.
Take Care of Your Health
- Follow the healthcare plan you and your team have worked out. Make sure you understand how to follow the plan.
- Set goals you can reach. Once you begin to see results, you and your team can discuss adding new goals.
Be an Active Team Player
- Talk with your team about your health questions. Share the successes and the challenges you’ve had with health care in the past.
- Tell a team member about any recent hospitalizations or visits you have made to the ER. It’s also important to list all the prescribed or over-the-counter medications you’re currently taking.
- Tell your team how you feel about the care you are getting from them.
- Make sure to tell your other providers or healthcare facilities your personal clinician’s information when seeking care outside of Neighborhood Healthcare.
Better Together..
At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve more than 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission: To improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
FAQs.
Where do I call for after hours?
Call 833-867-4642 to reach our answering service after hours.
Patient Portal
- Our Patient Portal is a secure and convenient online platform designed to enhance your healthcare experience. With the portal, you can:
- Access Your Health Records: View your medical history, lab results, and treatment plans anytime, anywhere.
- Schedule Appointments: Easily book, reschedule, or cancel appointments with your healthcare provider.
- Communicate Securely: Send and receive messages to and from your healthcare team, ensuring your questions and concerns are addressed promptly.
- Manage Prescriptions: Request prescription refills and view your current medications.
- Update Personal Information: Keep your contact details, insurance information, and medical history up to date.
- Your privacy and security are our top priorities, and the portal is designed to protect your personal health information. Log in today to take an active role in managing your health! Ask your healthcare team to set up access.
How can I request my health information and medical records?
Completion of the AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION document to authorize the disclosure and/or use of health information about you.
Failure to provide all information requested may invalidate this Authorization.
This authorization is necessary to comply with the terms of the Confidentiality of the Medical Information Act of 1981, Civil Code Section 56 et seq. and the Health Insurance Portability and Accountability Act (HIPAA) of 2003
Download, complete, print, and bring this form to a Neighborhood Healthcare site. Requests may take up to two weeks to process.
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (FROM)
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (TO)
What services are available at Neighborhood Healthcare?
Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more. For descriptions and locations that offer services, visit our Services page.
Where are you located?
Visit our Locations page for services, to find a doctor, hours of operation, and directions for each of our locations throughout San Diego and Riverside counties.
What are your hours?
Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30 am to 5:00npm at 833-867-4642.
What languages do you speak?
All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 833-867-4642, or visit Locations or Find a Doctor.
Do I need to make an appointment?
You can Schedule Online, call 833-867-4642, or log in to your Patient Portal. Our skilled and compassionate team will assist you with appointment scheduling, connect you to important specialty services, and answer your questions. Our patient navigation center call center is available Monday through Friday, 7:30 a.m. to 5 p.m.
How do I make an appointment?
New patients can make an appointment by calling 833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.
How do I cancel an appointment?
You can cancel your appointment by logging into your patient portal, calling 833-867-4642, or by text. To cancel by text, follow the instructions in your appointment reminder text message.
Referrals Department
If you are an established patient with Neighborhood Healthcare or a referring specialist with an existing referral, please contact our dedicated line to assist with authorization updates, changes, and any other referral concerns.
• Call (442) 286-8585
• Fax your referral to (360) 462-5827
Hours of Operation are Monday - Friday from 8am to 4pm and closed from 12pm-1pm.
What is the Patient Navigation Center?
When you call 833-867-4642 you will get a member of our skilled and compassionate Patient Navigation Center team who can assist you to:
- Schedule your appointment
- Connect to important clinical, dental, and specialty services
- Answer medical records and referrals questions
- When you call Neighborhood Healthcare, our Patient Navigation Center is your first point of contact.
Does Neighborhood offer transportation?
Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.
Who can receive health care at Neighborhood?
Neighborhood offers quality health services to every member of our community, regardless of situation or circumstance. We offer low-cost, discounted care for uninsured patients. We also accept most insurance plans, including Medi-Cal and Medicare.
What kind of payments does Neighborhood accept?
We accept cash, check, and all major credit cards. We offer flexible payment options and never turn anyone away due to an inability to pay. If you are uninsured or a self-pay patient, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. For more information click here.
How do I make payment on an existing balance?
Patients can make a payment over the phone by calling the billing office at 760-737-6935 or by making a payment directly at any of Neighborhood’s sites.
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