Your Health is Our Focus.
At Neighborhood, we put patients above all else. We’re with you every step of the way, with the resources you need to live your best life.
At Neighborhood, we put patients above all else. We’re with you every step of the way, with the resources you need to live your best life.
Your Home for Healthcare.
As a Patient-Centered Medical Home (PCMH), Neighborhood puts your needs first. Your care team consists of healthcare professionals committed to ensuring you’re on the road to health and happiness. They’re here with the tools you need to take an active role in your health. That includes access to evidence-based care, educational resources for you and your family, and the support you need to manage care on your own.
+ Our team is your Team
Your Personal Healthcare Team.
Your care team consists of the following healthcare professionals:
Physicians, Nurse Practitioners, Physical Assistants, Registered Nurses, Care Coordinators, Medical Assistants, and Patient Service Representatives.
+ Healthcare
Ongoing Healthcare that Works For You.
Your care team’s primary responsibility is to work for you. They continually review your care and progress and coordinate your care under the leadership and expertise of your Primary Care Provider. Your care team’s goal is to help you improve your overall health. They’re dedicated to your ongoing care, including explaining why certain procedures are recommended and answering any questions you may have.
Patient Navigation Center.
When you call our toll-free number, a friendly member of our Patient Navigation Center will assist you with scheduling or connect you with the Neighborhood service, program, or resource that best fits your needs.
Our Pledges to You.
What You Can Do.
Talk Openly with Your Team
- If you are having trouble sticking with your care plan, tell your team about it.
- If you feel your care plan is not working, speak up. Tell your team what is not working so together you can make changes if needed.
Take Care of Your Health
- Follow the healthcare plan you and your team have worked out. Make sure you understand how to follow the plan.
- Set goals you can reach. Once you begin to see results, you and your team can discuss adding new goals.
Be an Active Team Player
- Talk with your team about your health questions. Share the successes and the challenges you’ve had with health care in the past.
- Tell a team member about any recent hospitalizations or visits you have made to the ER. It’s also important to list all the prescribed or over-the-counter medications you’re currently taking.
- Tell your team how you feel about the care you are getting from them.
- Make sure to tell your other providers or healthcare facilities your personal clinician’s information when seeking care outside of Neighborhood Healthcare.
Your Feedback is Important to Us.
FAQs.
How can I request my health information and medical records?
Completion of the AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION document to authorize the disclosure and/or use of health information about you.
Failure to provide all information requested may invalidate this Authorization.
This authorization is necessary to comply with the terms of the Confidentiality of the Medical Information Act of 1981, Civil Code Section 56 et seq. and the Health Insurance Portability and Accountability Act (HIPAA) of 2003
Download, complete, print, and bring this form to a Neighborhood Healthcare site. Requests may take up to two weeks to process.
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (FROM)
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (TO)
What services are available at Neighborhood Healthcare?
Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more.
Where are you located?
We have more than 22 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.
What are your hours?
Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30 am to 5:00npm at 833-867-4642.
What languages do you speak?
All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 833-867-4642, or visit Locations or Find a Doctor.
Do I need to make an appointment?
While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 833-867-4642 or scheduling online. Same-day appointments are often available.
How do I make an appointment?
New patients can make an appointment by calling 833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.
How do I cancel an appointment?
You can cancel your appointment by accessing your patient account or by calling 833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.
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