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PATIENT EXPERIENCE

We Put Patients First

At Neighborhood, your health and happiness are our top priority. We go above and beyond to make sure you’re on the best path to wellness.

Your Health is Our Focus

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At Neighborhood, we put patients above all else. We’re with you every step of the way, with the resources you need to live your best life.
Your Home for Health Care

The way we see it, home is where the health is. The place you go for care should feel comfortable, familiar, complete.

As a Patient-Centered Medical Home (PCMH), Neighborhood puts your needs first. Your care team consists of healthcare professionals committed to ensuring you’re on the road to health and happiness. They’re here with the tools you need to take an active role in your health. That includes access to evidence-based care, educational resources for you and your family, and the support you need to manage care on your own.

Latest News

  • News & Events

    Posted 19 September, 2019

    Our 21st Annual Pace Setter Gala

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  • News & Events

    Posted 05 September, 2019

    Welcome to the New Neighborhood

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  • Patient Stories

    Posted 21 August, 2019

    Our Youngest Neighbors

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  • Patient Stories

    Posted 07 August, 2019

    Inspiring Teens

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  • Patient Stories

    Posted 24 July, 2019

    Overcoming Life’s Challenges

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  • Videos

    Posted 09 July, 2019

    Signs and Symptoms of Anxiety

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  • Patient Stories

    Posted 28 June, 2019

    Surviving Cancer

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  • Videos

    Posted 08 June, 2019

    Cervical Cancer Prevention and Detection

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  • Videos

    Posted 21 May, 2019

    Cervical Cancer Treatment

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Your Care Team

Your care team consists of the following healthcare professionals

  • Physician, Nurse Practitioner or Physician Assistant
  • Registered Nurse
  • Care Coordinator
  • Medical Assistant
  • Patient Service Representative

Your care team’s primary responsibility is to work for you. They continually review your care and progress and coordinate your care under the leadership and expertise of your Primary Care Provider.

Your care team’s goal is to help you improve your overall health. They’re dedicated to your ongoing care, including explaining why certain procedures are recommended and answering any questions you may have.

Our Pledges to You

We Will Get to Know You

We’ll help you manage your total healthcare and answer any questions you may have.

We Will Get You the Expertise You Need

If you need to see a specialist, we’ll keep in touch with that specialist to make sure you get the care you need.

You Can Track Your Health Electronically

You have access to your health information online, anytime you need it.

You Can Reach Us When You Need Us

Your team has convenient office hours for your appointments.

What You Can Do

Be an Active Team Player

  • Talk with your team about your health questions. Share the successes and the challenges you’ve had with health care in the past
  • Tell a team member about any recent hospitalizations or visits you have made to the ER. It’s also important to list all the prescribed or over-the-counter medications you’re currently taking.
  • Tell your team how you feel about the care you are getting from them.
  • Make sure to tell your other providers or healthcare facilities your personal clinician’s information when seeking care outside of Neighborhood Healthcare.

Take Care of Your Health

  • Follow the healthcare plan you and your team have worked out. Make sure you understand how to follow the plan.
  • Set goals you can reach. Once you begin to see results, you and your team can discuss adding new goals.

Talk Openly with Your Team

  • If you are having trouble sticking with your care plan, tell your team about it.
  • If you feel your care plan is not working, speak up. Tell your team what is not working so together you can make changes if needed.
Patient Feedback

Your feedback is
important to us.

Patient Feedback

Frequently Asked Questions

What is the process for internships/clinical rotations at Neighborhood Healthcare?

Send your e-mail request to intern-volunteer@nhcare.org with the following specifics:

  • What you are interested in doing
  • Which days you are available
  • How many hours per day/week you are available
  • Whether this is a school-related requirement
Do I need to be a student in order to be accepted as an intern?

Yes, for the majority of the time you need to be a student. This requirement may be dependent on the program and can be discussed with your point of contact when enrolling.

Who can I contact for information about volunteering and internships?

If you’re interested in volunteering or applying for an internship, please email us at intern-volunteer@nhcare.org.

Do you have any requirements for volunteering?

You must be at least 16 years of age. We require a 3-month volunteer commitment, minimum of 4 hours per week.

Can I volunteer to fulfill community service hours?

You can fulfill school related community service hours only. We do not accept any court related community services.

Do I need any prior experience to volunteer?

No, however, in a clinical capacity you will need to provide your California state license or certificate.

Will you provide proof that I have completed volunteer work?

Yes, as a volunteer you will complete weekly time sheets. We will provide a letter of completion at the end of your volunteer commitment.

Who should I contact if I want to volunteer?

If you’re interested in volunteering, please email us at intern-volunteer@nhcare.org.

What is the process to volunteer at Neighborhood Healthcare?

Send your e-mail request to intern-volunteer@nhcare.org with the following specifics:

  • What you are interested in doing
  • What days you are available
  • How many hours per day/week you are available
  • Is this a school related requirement?

Please Note: This process may take up to four weeks.

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PATIENT FEEDBACK

We want to hear from you! Help us continue to improve by telling us about your Neighborhood experience.

Careers

Looking for a purpose-driven career that brings positive change to your community? Join the Neighborhood team today!

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