Neighborhood Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Neighborhood Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Neighborhood Healthcare provides free aids and services to people with disabilities to communicate effectively with us, such as:
Neighborhood Healthcare provides free language services to people whose primary language is not English, including qualified interpreters and information written in other languages.
If you need these services, contact the Clinic Manager.
If you believe that Neighborhood Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
1540 E. Valley Parkway
Escondido, CA 92025
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Clinic Manager is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
In addition to Federal laws, Neighborhood also complies with California’s Fair Employment and Housing Act (FEHA). The FEHA is enforced by the Department of Fair Employment and Housing (DFEH) which is responsible for enforcing state laws that make it illegal to discriminate against a job applicant or employee because of a protected characteristic. This includes discrimination or harassment based upon an individual’s actual or perceived disability as well as any retaliation related to the same. For more information, please click here. If you feel you are a victim of discrimination or harassment you may file a complaint by contacted the DFEH at:
Toll Free: (800) 884-1684
TTY: (800) 700-2320
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