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Frequently asked Questions

FAQs

How can I request my health information and medical records?
Completion of the AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION document to authorize the disclosure and/or use of health information about you. Failure to provide all information requested may invalidate this Authorization. This authorization is necessary to comply with the terms of the Confidentiality of the Medical Information Act of 1981, Civil Code Section 56 et seq. and the Health Insurance Portability and Accountability Act (HIPAA) of 2003 Download, complete, print, and bring this form to a Neighborhood Healthcare site. Requests may take up to two weeks to process. AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION
What is a vaccine?
A vaccine is a product that stimulates your immune system to produce antibodies, exactly like it would if you were exposed to the disease. After getting vaccinated, you develop immunity to that disease, without having to get the disease first. This is what makes vaccines such powerful medicine. Unlike most medicines, which treat or cure diseases, vaccines prevent them.
Why should I get the vaccine?
You can reduce your risk of infection, disease, hospitalization, severe complications, and even death by getting vaccinated. The early results for the vaccine clinical trial indicate 74-95% efficacy at preventing COVID-19 symptoms.
Who should get the COVID vaccine?
The U.S. Food and Drug Administration (FDA) has authorized the COVID-19 vaccines emergency use in individuals 12 years of age and older.
How much will it cost to receive a COVID-19 vaccine?
There will be no cost associated with the COVID-19 vaccine.
Can I get the vaccine if I’ve already had (tested positive) COVID-19?
Yes. If you’ve tested positive for COVID-19, you are still eligible to receive the vaccine.
Can I get the COVID-19 vaccine if I am pregnant or breastfeeding?
As a friendly reminder, COVID-19 vaccination is recommended for pregnant people. The CDC continues to recommend COVID-19 vaccination for all people aged 12 years and older, including people who are pregnant, recently pregnant (including those who are lactating), who are trying to get pregnant now, or who might become pregnant in the future. CDC recommendations align with those from professional medical organizations serving people who are pregnant, including the American College of Obstetricians and Gynecologists and the Society for Maternal-Fetal Medicine. For more information regarding vaccination while pregnant, breastfeeding, or lactating, click here.
Will I experience side effects?
Our vaccinators are trained to administer the COVID-19 vaccine will monitor you for side effects for at least 15 minutes after receiving your vaccine. Any vaccine can cause mild side effects. The ones identified with the COVID-19 vaccine may include but are not limited to, pain at the injection site, tiredness, headache, muscle pain, joint pain, and fever. Of note, more people experienced these side effects after the second dose than after the first dose. In most cases, discomfort from fever or pain is normal. Contact us if redness or tenderness where you got the shot increases after 24 hours or if your side effects are worrying you.
What is Neighborhood Healthcare?
Neighborhood Healthcare is a Federally Qualified Health Center providing a wide range of medical, dental, and behavioral health services, along with programs and resources designed to improve the health and happiness of the communities we serve. Our mission is to provide quality care to every member of our community, regardless of situation or circumstance. As a private, non-profit 501(C) (3) community health organization, we serve 355,930 medical, dental, and behavioral health visits from 76,630 people annually.
What services are available at Neighborhood Healthcare?

Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more.

Where are you located?
We have 17 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.
What are your hours?

Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30am to 6:30pm at 1-833-867-4642.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

Do I need to make an appointment?

While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 1-833-867-4642 or scheduling online. Same-day appointments are often available.

How do I make an appointment?

New patients can make an appointment by calling 1-833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.

How do I cancel an appointment?

You can cancel your appointment by accessing your patient account or by calling 1-833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.

What is the Patient Navigation Center?

When you call 1-833-867-4642 you will get a member of our skilled and compassionate Patient Navigation Center team who can assist you with navigating your appointment scheduling needs, connect you to important clinical, dental, and specialty services, and answer any medical records or referrals related questions you may have. When you call Neighborhood Healthcare, our Patient Navigation Center is your first point of contact.

Does Neighborhood offer transportation?

Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.

Who can receive health care at Neighborhood?

Neighborhood offers quality health services to every member of our community, regardless of situation or circumstance. We offer low-cost, discounted care for uninsured patients. We also accept most insurance plans, including Medi-Cal and Medicare.

What kind of payments does Neighborhood accept?
We accept cash, check, and all major credit cards. We offer flexible payment options and never turn anyone away due to an inability to pay. If you are uninsured or a self-pay patient, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. For more information click here.
How do I make payment on an existing balance?

Patients can make a payment over the phone by calling the billing office at 760-737-6935 or by making a payment directly at any of Neighborhood’s sites.

What if I don’t have insurance?
We never turn anyone away due to a lack of insurance or inability to pay. If you don’t have health insurance, Neighborhood offers a Sliding Fee Discount Program and if eligible, your cost will be determined based on your income and household size. We can also help you apply for Medi-Cal and/or other assistance programs. If you are an uninsured or a self-pay patient, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. For more information click here.
What if I do have insurance?

We accept most insurance plans, including Medi-Cal and Medicare.

What can I expect during my visit?

Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.

Can I bring my children to my appointment?

Yes. Children are welcome at all Neighborhood locations.

How do I get lab or imaging test results?

You can access your lab and/or imaging results by logging in to your Neighborhood patient account. Your lab tech and/or health care provider will tell you when the results will be available to access.

Can you help me apply for Medi-Cal or Covered California?

Yes. Neighborhood staff is happy to guide you through the process of applying or reapplying for Medi-Cal and/or Covered California. We can also help you enroll in other assistance programs like CalFresh. Call one of our Certified Enrollment Counselors to schedule an appointment at 1-833-867-4642.

What are my rights as a Neighborhood patient?

Your rights as a patient are of the utmost importance to us. Please review our Privacy Policy to learn how health information about you may be used and disclosed and how you can get access to this information. Please review our Non-Discrimination Policy to learn how Neighborhood never excludes people or treats them differently because of race, color, national origin, age, disability, or sex.

I want to give feedback, discuss a concern, or share my story; how can I do that?

The Patients section of our website includes multiple ways for you to share your voice. Want to give feedback or kudos? Use our electronic patient feedback form. If we fell short of your expectations and you’d like to let us know, you can use our electronic patient complaint forms. And if you’d like to participate in our Virtual Patient and Family Advisory Committee (VPFAC), you can complete our VPFAC Application Form. Feedback and Complaint forms can also be completed in person at all of our locations.

Do I need to be a student in order to be accepted as an intern?

Yes, for the majority of the time you need to be a student. This requirement may be dependent on the program and can be discussed with your point of contact when enrolling.

Who will I work with during my clinical rotation?

We follow your school’s requirements for supervision. You will be assigned to a specific supervisor during your rotation schedule.

Who can I contact for information about internships?

If you’re interested in applying for an internship, please complete the Internship Application form above. If you have questions, email us at intern-volunteer@nhcare.org.

Do you have any requirements for volunteering?

You must be at least 16 years of age. We require a 2-month volunteer commitment, minimum of 6 hours per week.

Can I volunteer to fulfill community service hours?

You can fulfill school related community service hours only. We do not accept any court related community services.

Do I need any prior experience to volunteer?

No, however, in a clinical capacity you will need to provide your California state license or certificate.

Will you provide proof that I have completed volunteer work?

Yes, as a volunteer you will complete weekly time sheets. We will provide a letter of completion at the end of your volunteer commitment.

Who should I contact if I want to volunteer?

If you’re interested in volunteering, please complete the Volunteer Application form above. Questions? Please email us at intern-volunteer@nhcare.org.

Showing 37 of “37 Results”.

How can I request my health information and medical records?
Completion of the AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION document to authorize the disclosure and/or use of health information about you. Failure to provide all information requested may invalidate this Authorization. This authorization is necessary to comply with the terms of the Confidentiality of the Medical Information Act of 1981, Civil Code Section 56 et seq. and the Health Insurance Portability and Accountability Act (HIPAA) of 2003 Download, complete, print, and bring this form to a Neighborhood Healthcare site. Requests may take up to two weeks to process. AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION
What services are available at Neighborhood Healthcare?

Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more.

Where are you located?
We have 17 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.
What are your hours?

Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30am to 6:30pm at 1-833-867-4642.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

Do I need to make an appointment?

While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 1-833-867-4642 or scheduling online. Same-day appointments are often available.

How do I make an appointment?

New patients can make an appointment by calling 1-833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.

How do I cancel an appointment?

You can cancel your appointment by accessing your patient account or by calling 1-833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.

What is the Patient Navigation Center?

When you call 1-833-867-4642 you will get a member of our skilled and compassionate Patient Navigation Center team who can assist you with navigating your appointment scheduling needs, connect you to important clinical, dental, and specialty services, and answer any medical records or referrals related questions you may have. When you call Neighborhood Healthcare, our Patient Navigation Center is your first point of contact.

Does Neighborhood offer transportation?

Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.

Who can receive health care at Neighborhood?

Neighborhood offers quality health services to every member of our community, regardless of situation or circumstance. We offer low-cost, discounted care for uninsured patients. We also accept most insurance plans, including Medi-Cal and Medicare.

What kind of payments does Neighborhood accept?
We accept cash, check, and all major credit cards. We offer flexible payment options and never turn anyone away due to an inability to pay. If you are uninsured or a self-pay patient, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. For more information click here.
How do I make payment on an existing balance?

Patients can make a payment over the phone by calling the billing office at 760-737-6935 or by making a payment directly at any of Neighborhood’s sites.

What if I don’t have insurance?
We never turn anyone away due to a lack of insurance or inability to pay. If you don’t have health insurance, Neighborhood offers a Sliding Fee Discount Program and if eligible, your cost will be determined based on your income and household size. We can also help you apply for Medi-Cal and/or other assistance programs. If you are an uninsured or a self-pay patient, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. For more information click here.
What if I do have insurance?

We accept most insurance plans, including Medi-Cal and Medicare.

What can I expect during my visit?

Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.

Can I bring my children to my appointment?

Yes. Children are welcome at all Neighborhood locations.

How do I get lab or imaging test results?

You can access your lab and/or imaging results by logging in to your Neighborhood patient account. Your lab tech and/or health care provider will tell you when the results will be available to access.

Can you help me apply for Medi-Cal or Covered California?

Yes. Neighborhood staff is happy to guide you through the process of applying or reapplying for Medi-Cal and/or Covered California. We can also help you enroll in other assistance programs like CalFresh. Call one of our Certified Enrollment Counselors to schedule an appointment at 1-833-867-4642.

What are my rights as a Neighborhood patient?

Your rights as a patient are of the utmost importance to us. Please review our Privacy Policy to learn how health information about you may be used and disclosed and how you can get access to this information. Please review our Non-Discrimination Policy to learn how Neighborhood never excludes people or treats them differently because of race, color, national origin, age, disability, or sex.

I want to give feedback, discuss a concern, or share my story; how can I do that?

The Patients section of our website includes multiple ways for you to share your voice. Want to give feedback or kudos? Use our electronic patient feedback form. If we fell short of your expectations and you’d like to let us know, you can use our electronic patient complaint forms. And if you’d like to participate in our Virtual Patient and Family Advisory Committee (VPFAC), you can complete our VPFAC Application Form. Feedback and Complaint forms can also be completed in person at all of our locations.

Showing 21 of “21 Results”.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

What can I expect during my visit?

Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.

Can I bring my children to my appointment?

Yes. Children are welcome at all Neighborhood locations.

Showing 3 of “3 Results”.

Where are you located?
We have 17 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.
What are your hours?

Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30am to 6:30pm at 1-833-867-4642.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

Do I need to make an appointment?

While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 1-833-867-4642 or scheduling online. Same-day appointments are often available.

How do I make an appointment?

New patients can make an appointment by calling 1-833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.

How do I cancel an appointment?

You can cancel your appointment by accessing your patient account or by calling 1-833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.

Does Neighborhood offer transportation?

Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.

Showing 7 of “7 Results”.

PATIENT FEEDBACK

We want to hear from you! Help us continue to improve by telling us about your Neighborhood experience.

Careers

Looking for a purpose-driven career that brings positive change to your community? Join the Neighborhood team today!

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