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Frequently asked Questions

FAQs

What is Neighborhood Healthcare?

Neighborhood Healthcare is a Federally Qualified Health Center providing a wide range of medical, dental, and behavioral health services, along with programs and resources designed to improve the health and happiness of the communities we serve. Our mission is to provide quality care to every member of our community, regardless of situation or circumstance. As a private, non-profit 501(C) (3) community health organization, we serve 271,000 medical, dental, and behavioral health visits from 67,000 people annually.

What services are available at Neighborhood Healthcare?

Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more.

Where are you located?

We have 16 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.

What are your hours?

Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30am to 6:30pm at 1-833-867-4642.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

Do I need to make an appointment?

While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 1-833-867-4642 or scheduling online. Same-day appointments are often available.

How do I make an appointment?

New patients can make an appointment by calling 1-833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.

How do I cancel an appointment?

You can cancel your appointment by accessing your patient account or by calling 1-833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.

What is the Patient Navigation Center?

When you call 1-833-867-4642 you will get a member of our skilled and compassionate Patient Navigation Center team who can assist you with navigating your appointment scheduling needs, connect you to important clinical, dental, and specialty services, and answer any medical records or referrals related questions you may have. When you call Neighborhood Healthcare, our Patient Navigation Center is your first point of contact.

Does Neighborhood offer transportation?

Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.

Who can receive health care at Neighborhood?

Neighborhood offers quality health services to every member of our community, regardless of situation or circumstance. We offer low-cost, discounted care for uninsured patients. We also accept most insurance plans, including Medi-Cal and Medicare.

What kind of payments does Neighborhood accept?

We accept cash, check, and all major credit cards. We offer flexible payment options and never turn anyone away due to an inability to pay.

How do I make payment on an existing balance?

Patients can make a payment over the phone by calling the billing office at 760-737-6935 or by making a payment directly at any of Neighborhood’s sites.

What if I don’t have insurance?

We never turn anyone away due to a lack of insurance or inability to pay. If you don’t have health insurance, Neighborhood offers a Sliding Fee Discount Program and if eligible, your cost will be determined based on your income and household size. We can also help you apply for Medi-Cal and/or other assistance programs.

What if I do have insurance?

We accept most insurance plans, including Medi-Cal and Medicare.

What can I expect during my visit?

Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.

Can I bring my children to my appointment?

Yes. Children are welcome at all Neighborhood locations.

How do I get lab or imaging test results?

You can access your lab and/or imaging results by logging in to your Neighborhood patient account. Your lab tech and/or health care provider will tell you when the results will be available to access.

Can you help me apply for Medi-Cal or Covered California?

Yes. Neighborhood staff is happy to guide you through the process of applying or reapplying for Medi-Cal and/or Covered California. We can also help you enroll in other assistance programs like CalFresh. Call one of our Certified Enrollment Counselors to schedule an appointment at 1-833-867-4642.

What are my rights as a Neighborhood patient?

Your rights as a patient are of the utmost importance to us. Please review our Privacy Policy to learn how health information about you may be used and disclosed and how you can get access to this information. Please review our Non-Discrimination Policy to learn how Neighborhood never excludes people or treats them differently because of race, color, national origin, age, disability, or sex.

I want to give feedback, discuss a concern, or share my story; how can I do that?

The Patients section of our website includes multiple ways for you to share your voice. Want to give feedback or kudos? Use our electronic patient feedback form. If we fell short of your expectations and you’d like to let us know, you can use our electronic patient complaint forms. And if you’d like to participate in our Virtual Patient and Family Advisory Committee (VPFAC), you can complete our VPFAC Application Form. Feedback and Complaint forms can also be completed in person at all of our locations.

What is the process for internships/clinical rotations at Neighborhood Healthcare?

Send your e-mail request to intern-volunteer@nhcare.org with the following specifics:

  • What you are interested in doing
  • Which days you are available
  • How many hours per day/week you are available
  • Whether this is a school-related requirement
Do I need to be a student in order to be accepted as an intern?

Yes, for the majority of the time you need to be a student. This requirement may be dependent on the program and can be discussed with your point of contact when enrolling.

Who will I work with during my clinical rotation?

We follow your school’s requirements for supervision. You will be assigned to a specific supervisor during your rotation schedule.

Who can I contact for information about volunteering and internships?

If you’re interested in volunteering or applying for an internship, please email us at intern-volunteer@nhcare.org.

Do you have any requirements for volunteering?

You must be at least 16 years of age. We require a 3-month volunteer commitment, minimum of 4 hours per week.

Can I volunteer to fulfill community service hours?

You can fulfill school related community service hours only. We do not accept any court related community services.

Do I need any prior experience to volunteer?

No, however, in a clinical capacity you will need to provide your California state license or certificate.

Will you provide proof that I have completed volunteer work?

Yes, as a volunteer you will complete weekly time sheets. We will provide a letter of completion at the end of your volunteer commitment.

Who should I contact if I want to volunteer?

If you’re interested in volunteering, please email us at intern-volunteer@nhcare.org.

What is the process to volunteer at Neighborhood Healthcare?

Send your e-mail request to intern-volunteer@nhcare.org with the following specifics:

  • What you are interested in doing
  • What days you are available
  • How many hours per day/week you are available
  • Is this a school related requirement?

Please Note: This process may take up to four weeks.

Showing 31 of “31 Results”.

What services are available at Neighborhood Healthcare?

Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more.

Where are you located?

We have 16 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.

What are your hours?

Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30am to 6:30pm at 1-833-867-4642.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

Do I need to make an appointment?

While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 1-833-867-4642 or scheduling online. Same-day appointments are often available.

How do I make an appointment?

New patients can make an appointment by calling 1-833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.

How do I cancel an appointment?

You can cancel your appointment by accessing your patient account or by calling 1-833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.

What is the Patient Navigation Center?

When you call 1-833-867-4642 you will get a member of our skilled and compassionate Patient Navigation Center team who can assist you with navigating your appointment scheduling needs, connect you to important clinical, dental, and specialty services, and answer any medical records or referrals related questions you may have. When you call Neighborhood Healthcare, our Patient Navigation Center is your first point of contact.

Does Neighborhood offer transportation?

Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.

Who can receive health care at Neighborhood?

Neighborhood offers quality health services to every member of our community, regardless of situation or circumstance. We offer low-cost, discounted care for uninsured patients. We also accept most insurance plans, including Medi-Cal and Medicare.

What kind of payments does Neighborhood accept?

We accept cash, check, and all major credit cards. We offer flexible payment options and never turn anyone away due to an inability to pay.

How do I make payment on an existing balance?

Patients can make a payment over the phone by calling the billing office at 760-737-6935 or by making a payment directly at any of Neighborhood’s sites.

What if I don’t have insurance?

We never turn anyone away due to a lack of insurance or inability to pay. If you don’t have health insurance, Neighborhood offers a Sliding Fee Discount Program and if eligible, your cost will be determined based on your income and household size. We can also help you apply for Medi-Cal and/or other assistance programs.

What if I do have insurance?

We accept most insurance plans, including Medi-Cal and Medicare.

What can I expect during my visit?

Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.

Can I bring my children to my appointment?

Yes. Children are welcome at all Neighborhood locations.

How do I get lab or imaging test results?

You can access your lab and/or imaging results by logging in to your Neighborhood patient account. Your lab tech and/or health care provider will tell you when the results will be available to access.

Can you help me apply for Medi-Cal or Covered California?

Yes. Neighborhood staff is happy to guide you through the process of applying or reapplying for Medi-Cal and/or Covered California. We can also help you enroll in other assistance programs like CalFresh. Call one of our Certified Enrollment Counselors to schedule an appointment at 1-833-867-4642.

What are my rights as a Neighborhood patient?

Your rights as a patient are of the utmost importance to us. Please review our Privacy Policy to learn how health information about you may be used and disclosed and how you can get access to this information. Please review our Non-Discrimination Policy to learn how Neighborhood never excludes people or treats them differently because of race, color, national origin, age, disability, or sex.

I want to give feedback, discuss a concern, or share my story; how can I do that?

The Patients section of our website includes multiple ways for you to share your voice. Want to give feedback or kudos? Use our electronic patient feedback form. If we fell short of your expectations and you’d like to let us know, you can use our electronic patient complaint forms. And if you’d like to participate in our Virtual Patient and Family Advisory Committee (VPFAC), you can complete our VPFAC Application Form. Feedback and Complaint forms can also be completed in person at all of our locations.

Showing 20 of “20 Results”.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

What can I expect during my visit?

Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.

Can I bring my children to my appointment?

Yes. Children are welcome at all Neighborhood locations.

Showing 3 of “3 Results”.

Where are you located?

We have 16 locations throughout San Diego and Riverside counties. For more information and directions to each of our locations, click here.

What are your hours?

Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30am to 6:30pm at 1-833-867-4642.

What languages do you speak?

All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 1-833-867-4642, or visit Locations or Find a Doctor.

Do I need to make an appointment?

While most Neighborhood locations accept walk-ins, we encourage patients to make an appointment by calling 1-833-867-4642 or scheduling online. Same-day appointments are often available.

How do I make an appointment?

New patients can make an appointment by calling 1-833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.

How do I cancel an appointment?

You can cancel your appointment by accessing your patient account or by calling 1-833-867-4642. If you’ve signed up for reminder text messages, you can also cancel your appointment by following the instructions in the text message reminder you receive.

Does Neighborhood offer transportation?

Neighborhood Healthcare offers transportation assistance through Uber Health. If you need to schedule an appointment, but don't have reliable access to transportation, ask a staff member about Uber Health. Through this program, a staff member can schedule a ride to, and from, your appointment.

Showing 7 of “7 Results”.

PATIENT FEEDBACK

We want to hear from you! Help us continue to improve by telling us about your Neighborhood experience.

Careers

Looking for a purpose-driven career that brings positive change to your community? Join the Neighborhood team today!

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