Posted November 09, 2020
This year has proved challenging although with each challenge came an opportunity. For example, to continue providing access to patients during COVID-19, we transitioned our patients to telehealth and video visits, a service that was unavailable pre-pandemic. To transition thousands of patients to a virtual platform took time, but within weeks we saw less no shows, improved patient and employee satisfaction.
More so, we had high-risk patients confined to their homes and realized their barriers to care were debilitating. In response, we created the Mobile Health Team to serve qualifying patients at their homes throughout both San Diego and Riverside counties. Despite the unprecedented times, we continued to expand services, providing everything from pediatrics to senior care – none of which is possible without the support of our thoughtful donors, sponsors, and community partners.
In addition, we opened a new site in Temecula dedicated to the teaching of future physicians. In partnership with United Health Services (UHS), we have a Family Residency Program where our physicians will teach medical care, but more importantly, medical care that is culturally sensitive and community based. To work alongside UHS and new residents is a gift for both Neighborhood and our patients.
Most recently, we broke ground in Riverside and we will soon open two new healthcare facilities: care for the elderly and a Federally Qualified Health Center (FQHC). We will be expanding our mission and our promise to a new neighborhood because we believe that a community is only as healthy as its residents and because people like you, who courageously support our mission, make it possible.
Regardless of where we are or where we go, we are better together.
Thank you for your unwavering support – we couldn’t do it without you.
Dr. Rakesh Patel
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