Frequently Asked Questions about the myCARE Patient Portal.
I forgot my username or password.
Visit the myCARE account recovery page to retrieve your username or password online. You’ll need your username or email address to verify your identity.
I am not receiving emails from myCARE.
Sometimes, emails may not appear in your email account as expected. Here are several reasons why this can happen:
- Check your Junk mail folder: Check your Spam and Trash folders for the missing email. If you find it, move it to your Inbox.
- The email could be filtered: Check your email filters to determine if an erroneous filter is sending the message to another folder.
- The email could have been sent to the wrong address: Rarely, a typo occurs when adding an address to our system. Verify that we have your correct email address by calling your doctor’s office.
Why can’t I find my lab result on myCARE?
Due to the discretion of your provider or the sensitive nature of certain labs, we must give you your results in-person or over the phone. Please contact your doctor if you have questions concerning a lab result.
What do lab test results show?
For each test, there is a range of values that is considered acceptable for the general population. Your result will be a specific number that will be compared to this range. Please contact your doctor if you have questions concerning a lab result.
Can I schedule an appointment on myCARE?
No, this feature is currently unavailable.
Can I cancel an appointment on myCARE?
Yes, you can cancel upcoming appointments or view past visits.