Adriana had always struggled with fear of the unknown and a constant, buzzing anxiousness. During COVID-19, with the outside world closing in, she felt incapacitated. With no idea where to turn, she eventually found herself at Neighborhood.
Upon entering the health center, she experienced a crippling anxiety attack – she was shaking, disoriented, breathless, and dizzy. Prepared to act as first responders, Andres Bravo, Physician Assistant, and his team were able to provide Adriana with oxygen. From the moment she walked in, Adriana was never left alone. She had constant physical, mental, and emotional care provided to her while under Neighborhood’s roof.
After receiving whole-person, compassionate care for her anxiety, Adriana returned again after similar symptoms started appearing. She reported being unable to get out of bed due to extreme fatigue, saying, “Yo sabía que no era normal que me sintiera así.”
“I knew it was not normal that I felt like this.”
Her physician, Dr. Maritza Wilson, reviewed her electronic medical records and prior lab work. Dr. Wilson noticed abnormal metabolic panels that had not been appropriately addressed.
Bilingual, Dr. Wilson spoke to her saying, “Vamos a revisar todo y juntas vamos a encontar la solución. Te tienes que sentir como te miras.”
“We are going to check everything and together we will find a solution. You need to feel as you look.” Eventually, a solution was found to balance her metabolic panels, help her to feel energetic, and reduce her anxiety. When asked about her time at Neighborhood, Adriana shares, “Neighborhood es mi clínica favorita, me encanta el servicio de todos ustedes.”
“Neighborhood is my favorite healthcare center. I love the services provided by you all.”
Now, Adriana is happier and healthier than ever. She continues, “Me encanta mi doctora, me voy a quedar con ella por mucho tiempo. Ella habla mi idioma y se me hace muy fácil comunicarme con ella.”
“I love my doctor and I will stay with her for a long time. She speaks my language, and it is very easy to communicate with her.”
Dr. Wilson shares a similar sentiment. “Gaining a patient’s trust is among the most precious part of being a physician.”